Last updated: 6 August 2026. This policy applies to wholesale orders placed by verified trade buyers on Arnav Traders.
Exchange eligibility
Order value minimum: Exchange facility is available only for orders above ₹30,000/-.
Exchange window: Items must be returned within 30 days of delivery.
Maximum exchange quantity: The seller can exchange up to 20% of the total order quantity. For example, if the total order quantity is 100 pieces, a maximum of 20 pieces can be exchanged.
How to exchange
Pack the exchange items securely and send them back to our hub address by self courier.
Once the parcel reaches our warehouse, our quality team will inspect the items within 48 hours.
After verification, the total amount of the accepted exchange items will be credited to your wallet.
Wallet credit terms
The full amount of the exchanged products will be credited to your wallet only — no cash or bank refunds.
Wallet credit can be used on your next order of ₹10,000/- or above only.
5% deduction: 5% of the total exchanged item value will be deducted as inventory exchange cost.
Wallet validity is lifetime; the balance does not expire.
Non-exchangeable items
The following items cannot be returned or exchanged under any circumstance:
Blouse: Blouse is a make-to-order item, so it is not available for exchange.
Fall and pico sarees: No return and no exchange.
Ready-to-wear sarees: No return and no exchange.
Fall and piko service-used sarees: Not exchangeable.
Handblock items: Non-exchangeable items.
Important notes
All exchange items are subject to quality verification at our warehouse. Damaged, used, altered, or washed items may be rejected.
Courier charges for sending the exchange back to our hub must be borne by the buyer.
Wallet credit can only be used for future orders above ₹10,000/- and is not transferable.
Arnav Traders reserves the right to amend this exchange policy at any time. The latest version will always be available on this page.